ORDER PROCESSING
- Shipping methods, costs and delivery times are automatically calculated at checkout based on the weight of your order and the delivery destination. Only the shipping method(s) listed at checkout are available for your order. See Where We Can Ship below for more information.
- After completing your order, you will receive confirmation via email. Orders are then automatically passed to our fulfilment centre for processing and dispatch.
- You will receive another email when your order is dispatched. This email will contain your tracking number. Orders are usually dispatched within 1 day, but this may take a little longer during busy periods so please allow up to 3 working days before contacting us.
- The current status of your order, along with tracking details if applicable, can be viewed online if you have registered for an account.
CANCELLING AN ORDER
- If you need to cancel an order, please email customerservice@battlesystems.co.uk with your order details and the reason for cancellation as soon as possible after placing the order.
- We will make every effort to cancel the order for you and provide a full refund within 1 day.
- if your order has already been processed for dispatch we will be unable to cancel it. If you no longer want the items, please see the Returns tab.
PRE-ORDERS
- Some products may be designated as ‘Pre-Orders’. This includes new products that have not yet been released as well as existing products awaiting a restock.
- The product page and your order confirmation will state an expected date for the product to be in stock. The usual timescales for dispatch and delivery will apply from the date that the items come into stock, not from the date that the order was placed.
- The pre-order date is our best estimate and may change (forward or backward) due to production or shipping delays. Please check your account or the product page to see if delivery times have changed before contacting us.
- If your details change during the pre-order period (if you have moved house for example) please contact us as soon as possible so we can amend your order.
- Orders containing one or more pre-order items will be held until the last item becomes available. If you want other items from the order to arrive earlier you will need to place separate orders. We reserve the right to split orders if necessary, at no cost to you.
DELIVERY
- Dispatch and delivery times are expressed in working days – they do not include weekends or public holidays either in the UK or in the destination country.
- We will deliver your order to the address entered at checkout. If your billing and shipping addresses differ you must enter them separately when placing the order.
- If an address is entered incorrectly we are not responsible for the loss of the package. If an undeliverable package is returned to us we can arrange for redelivery (at your cost, including the cost of processing the return) or a refund (minus the cost of shipping and returning the package).
- If a delivery attempt is made to the correct address but you are unable to receive or collect the parcel for any reason, any returns and/or redelivery costs will be passed onto you.
- Any returns and redelivery costs will be charged at the carriers’ own rates. Please note that these costs are likely to exceed the amount originally paid for shipping.
- If you do not receive an order, you must inform us within 5 days of the expected delivery date stated when you placed the order. This will allow us to investigate any issues with the carrier within their official timescales. If you notify us after this period, we will make every effort to locate the package but we cannot take responsibility for any loss to or further delay of your order.
- We will usually use the carrier stated when you placed your order. We do however reserve the right to use a different carrier if necessary at no additional cost to you.
DUTIES AND TAXES
- Battle Systems is located and registered in the UK and follows UK tax legislation.
- UK VAT (20%) is automatically applied to all orders sent to the UK. Where applicable, all prices (including delivery costs) are inclusive of VAT.
- For EU orders,Battle Systems is registered for the IOSS scheme and we ship via a DDP service for higher-value orders, so EU customers can purchase in the same way as from a local business. All orders to EU countries will include tax at your local rate at checkout, and no additional charges will apply on import.
- Orders to all other countries do not include any tax. Please check with your local customs office for any import duties, handling fees, taxes or anything else that may apply before placing any orders as you will be responsible for paying these fees. If a shipment is refused and returned due to unpaid fees then any associated costs will be passed onto you before refund or redelivery as above.
- The declared commercial value on international shipments will be the full price paid for the order including delivery. This cannot be changed for any reason.
- Please note that any time taken to process your shipment upon import to the destination country is in addition to all quoted delivery times.
WHERE WE CAN SHIP
- Battle Systems ships worldwide, with the following exceptions:
- We cannot ship to P.O. Boxes. If you enter a P.O. Box at checkout we will have to contact you for an alternative address. If you do not have one the order will be cancelled.
- We cannot ship to the following countries: Afghanistan, Belarus, Brazil, Burundi, Central Africa, Dem Rep of Congo, Eritrea, Iran, Iraq, Ivory Coast, Myanmar, North Korea, Lebanon, Libya, Mali, Niger, Russia, Somalia, South Sudan, Syria, Yemen and Zimbabwe.
- Ukraine: Currently all couriers have suspended their services to Ukraine due to the Russian invasion. We will unfortunately be unable to ship to Ukraine until these services resume.
GPSR
In compliance with GPSR Regulations, our EU Representative is:
ADC Blackfire Entertainment GmbH
Harkortstraße 35
40880 Ratingen
Germany
http://blackfire.eu
Wherever possible, any queries should be sent to Battle Systems directly as we are the manufacturer and will be best placed to resolve your query.
